Fitness and wellness
Gyms and spas
Your members come every day; a day visitor drops in once. Recognise the member once, let the visitor in with an SMS code, stop streaming from eating your bandwidth, and keep the records on the box.
- Members register once
- Per-user speed cap
- 1 GB/day quota suggested
- No content logging
One video on the treadmill slows everyone down
In a gym the heavy Wi-Fi user is easy to spot: the member on the treadmill streaming music or video for an hour. When five members do the same, the front-desk computer and the card reader slow down. An access point does not recognise people; on its own it cannot stop one person hogging the line.
The second problem is login fatigue. A member who comes every day does not want to type an SMS code every day. A day visitor, a prospect on a trial class or a spa guest comes once; opening an account for them makes no sense.
The third is locker-room sensitivity. Members want to know what is recorded when their phone joins the gym's network. Be clear: the box records who connected and when, not what they did.
A membership contract does not remove the duty
A gym or spa that opens internet access to its members or guests is a mass-use provider under Law 5651. The law expects internal IP assignment records to be kept, protected with a timestamp and retained for 2 years. A membership contract does not remove this duty; a member's connection is recorded like any other. This page is not legal advice.
This page is not legal advice; confirm your obligations with your legal adviser.
Set-up: front desk apart, gym floor apart
- 1
The box sits between the modem and the gym's switch. The front-desk computer, card reader and turnstile stay on the staff VLAN; the guest SSID runs on its own VLAN through the box.
- 2
Client isolation is turned on at the access points so members cannot see each other's devices.
- 3
The music player, smart TVs and cardio machine screens are kept outside the portal with MAC exemptions.
- 4
Start with the 'standard' template; per-user speed and daily quota are set in one place, independent of the access point brand.
Login: members once, visitors by SMS
Sign-in method
- Registered user
- Remembered device
- SMS code
The front desk creates members as registered users; the phone is verified once, after which the remembered device connects without seeing the portal. Day visitors and spa guests come in with an SMS code. Our recommended 'standard' template: 10/5 Mbps, 2-hour session, 15-minute idle timeout, 2 devices, 1 GB per day. Set the remember period to match the membership term; MAC randomisation on phones can shorten it in practice.
Ready-made plan templates
Speed, session and device count are set per plan on the box, independent of the access point brand. The values below are our own lab recommendations and can be changed in the panel.
- Recommended for this sector
Standard
Cafés, restaurants, shops, bakeries, salons, gyms
- Speed (down / up)
- 10 / 5 Mbps
- Session
- 2 hours
- Idle timeout
- 15 min
- Devices
- 2
- Daily quota
- 1 GB
- Remembered device
- Off
Keeps tables turning; a guest who wants more gets a coupon from the till.
Conference
Events, fairs, waiting lounges, cinemas, bank branches
- Speed (down / up)
- 5 / 2 Mbps
- Session
- 4 hours
- Idle timeout
- 10 min
- Devices
- 1
- Daily quota
- 500 MB
- Remembered device
- Off
Low speed and one device for many simultaneous users; capacity 250 concurrent devices.
Staff-guest
Offices, factories, office towers, logistics, tutoring centres
- Speed (down / up)
- 20 / 10 Mbps
- Session
- 10 hours
- Idle timeout
- 30 min
- Devices
- 3
- Daily quota
- None
- Remembered device
- 30 days
Registered users or coupon groups; separate groups for suppliers and subcontractors.
Extended stay
Hotels, serviced apartments, dormitories, hospitals, residential complexes
- Speed (down / up)
- 15 / 5 Mbps
- Session
- 24 hours
- Idle timeout
- 30 min
- Devices
- 3
- Daily quota
- 5 GB
- Remembered device
- 7 days
No new code every day; in dormitories the remembered window can span the whole term.
What is recorded
- Verified phone number (encrypted, masked in the panel) or registered username
- Device MAC address and assigned internal IP
- Session start and end time
- Daily hash chain and timestamp
What is not recorded
- Which app or website was used
- Music played, video watched
- Messages
- Whether they were in the locker room or on the floor (location)
Example scenario
Example scenario: a two-floor fitness club
- Problem
- In the evenings dozens of members on the cardio floor stream video at the same time and the front desk's membership software slows down. Members complain about logging in every day, and the club cannot give a clear answer to 'what do you record?'.
- Solution
- The box is installed between the modem and the switch, with the front desk moved to its own VLAN. Members are created as registered users with remembered devices; day visitors use an SMS code. The 'standard' template applies: 10/5 Mbps, 2 devices, 1 GB per day. A 'what we record and what we don't' list is posted on the locker-room board.
- Outcome
- No single member can saturate the line, and the front-desk network is separate from guest traffic. A member verifies their phone once and connects without the portal on later visits. Records are stamped daily and stay in the club.
An illustrative example; no real business is named.
Frequently asked
Do members have to type an SMS code every day?
No. You create the member as a registered user and their phone is verified once on the first visit. With remembered device, later visits connect without the portal appearing. You decide the remember period; if the phone randomises its MAC address it counts as a new device and asks to verify again.
One member's video stream slows everyone down. What can I do?
Set a per-user download/upload speed and a daily quota; the limit is enforced on the box regardless of access point brand. We suggest starting at 10/5 Mbps and 1 GB per day: enough for a member following a workout video, and enough to stop one person taking the whole line.
Is there a separate route for spa guests?
A spa guest usually comes once, so an SMS code is the most practical route. A guest buying a massage or a package can also be handed a coupon printed at reception, valid for a few hours. Both methods sit side by side on the same portal.
Members worry that we record what they watch.
The box records who connected, from which device and when; it does not record websites visited, content or messages. The phone number is stored encrypted and only an authorised role sees it, masked, in the panel. The privacy notice on the portal says this plainly to the member, and you can post the same list in the locker room.
Will the cardio machine screens land on the portal too?
Not if you give them a MAC exemption. Machine screens, the music player and smart TVs go on the list and reach the internet without seeing the portal. The front-desk computer and card reader should not be on the guest network at all; they belong on the staff VLAN.
A 20-minute demo for your own venue
Let's work out your device count and sign-in method together.
Request a demo