Knowledge base
Every article from installation to inspection, grouped by topic; tools and guides in one place.
Installation and network
Wiring the box in, VLAN separation, AP and bandwidth planning, cabinet and clock settings.
- Where does a hotspot appliance sit in your network?
- The 10-point acceptance test after installation
- Keep Guests Out of the Company Network: Two Networks, One Box
- Guests, POS, Cameras, Staff: A Four-VLAN Network for a Small Business
- Bandwidth and access-point count: two formulas
- How many guests a day is 250 concurrent users?
- Choosing a Cabinet and UPS for the Box
- A shared staff password ties nobody to anything
- Is Your Router's "Guest Network" Feature Enough?
- The Box Clock, NTP and Timestamp Offset: Why the Time on Your Records Matters
- Fibre Went Down, 4.5G Took Over: The Record Chain Holds
SMS and sign-in methods
SMS codes, coupons, device remembering and how the captive portal works; why a shared password is not enough.
- What is a captive portal and how does it work?
- SMS-verified Wi-Fi sign-in: how it works end to end
- Why phone verification is the durable path
- Coupon rules: single-use or group code, who handed it out, and what goes in the record
- How much does device remembering cut your SMS bill?
- WhatsApp and voice codes for Wi-Fi login: do they hold up under Law 5651?
- Why the Wi-Fi password on the wall is not enough
- Shared password, open network, WPA3-Enterprise: why none fits guests
- The hotspot on your phone and the hotspot in your business are not the same thing
Panel, plans and the portal screen
Speed, session and quota plans, fair use, the post-login screen and the multi-branch view.
- Ready-made plan templates: Standard, Conference, Staff-guest, Long stay
- When the quota runs out, cut off or slow down? Fair-use design for guest Wi-Fi
- How to write a fair-use policy: a short template and where to show it on the portal
- Running the guest network by the clock: the same result without scheduled on/off
- What should the post-login screen show? Survey, announcement, menu, redirect, and the "follow us" lock
- One box per branch, one view from head office
Law 5651 archive and inspections
What Law 5651 expects of a mass-use provider, what a record contains, time stamps, retention and getting ready for an inspection.
- What does Law 5651 require from a business offering guest Wi-Fi?
- Which fields belong in a guest Wi-Fi access record?
- The "it logs every website" myth: what a hotspot really records
- How long must guest Wi-Fi records be kept?
- Is a time stamp required for guest Wi-Fi records?
- Blocking access to unlawful content: what counts as enough?
- Does blocking VPN, Tor or proxies on guest Wi-Fi protect your records?
- The 4 most common mistakes in log retention
- What is inside one day of the archive?
- Where does the key that signs the archive live?
- The 3-2-1 rule for your Law 5651 archive
- 12 questions an inspector asks, 12 answers from the box
- A prosecutor's letter arrived. What do you do in the next 15 minutes?
KVKK and data security
Privacy notice, consent, the document set, automatic deletion, technical measures and installer access.
- KVKK and guest Wi-Fi: is a phone number special category data?
- The KVKK document set for guest Wi-Fi: five documents and what the box supplies
- Guest Wi-Fi terms of use template: how it differs from the privacy notice, and a clause outline
- An access record is not a marketing opt-in
- Why we do not collect marketing data on guest Wi-Fi
- What happens to a record after two years? Automatic deletion and KVKK
- Where does the KVKK technical measures list live in the box?
- Guest Wi-Fi in an ISO 27001 or audited business
- The installer should never see your AP and switch passwords
Troubleshooting
Portal not opening, no SMS code, repeat sign-ins while roaming and randomised MAC: the common field problems.
- The portal page does not open: 7 causes and a check order
- The Portal Won't Open on iPhone: Why Guests Don't See the Login Page
- The Code Never Arrived": Six Failure Points in SMS Verification and How to Fix Them
- The Portal Keeps Reopening as Guests Roam Between APs: Why and How to Fix It
- Does MAC randomisation break device remembering?
Buying and licensing
Box, virtual appliance and subscription options; the five-year bill, reading a SaaS price and life after the contract.
Sectors
Worked examples for cafes, restaurants, hotels, malls and marinas; QR menus, coupons on the receipt and tiered packages.
- Guest Wi-Fi in cafés and restaurants: for a business with no IT staff
- Code verified, menu open: a post-login QR menu for cafés
- Printing the Wi-Fi coupon on the receipt: from CSV to POS, rules, and the reused code
- Guest Wi-Fi in hotels: foreign guests, floor load, check-out
- When should the internet stop after check-out?
- Free basic plus a paid fast tier: tiered Wi-Fi for hotels and marinas
- Guest Wi-Fi in malls and retail: density and network separation