Troubleshooting wizard
Narrow down the cause with a few questions; every result tells you what to do and links the related article.
Guest joins the Wi-Fi but no sign-in page appears
If guests connect but never see the portal, a few questions will tell you whether the fault is in the access point, the VLAN mapping or the phone itself.
StartThe guest never receives the SMS code
Let's narrow down where the code gets stuck: credits, provider, number format or routing.
StartGuests are asked to sign in again too soon
Repeat sign-ins usually come from network design, plan settings or the phone's randomised MAC address; let's find out which.
StartThe panel shows the box as offline
Starting from power and working through the cable, the modem and the upstream firewall, let's find out why the box is not reporting.
StartGuests can see each other or your business devices
Let's find where guest isolation is leaking, across client isolation, VLAN design and the box's rules.
Start
If the wizard did not solve it, write to us with your device id; remote support is included. Ask for support