System status
Live status of the platform services the boxes connect to. Your records live on the box, so an outage here does not stop guest sign-in or Law 5651 recording.
All services operational
Last check: 01/11/2026, 01:42:55
- Operational 411 ms
Platform database
Licence, credit and panel data
- Operational 883 ms
Activation and health API
The endpoint boxes call for licence and health reports
- Operational 104 ms
SMS credit API
The endpoint that hands SMS provider credentials to the box
If your box looks offline
If the services here are up, the problem is most likely on the box's path to the internet.
- 1Check the box's power and WAN cable and the link light on the modem/router.
- 2Does the modem reach the internet? Open a page from the staff network.
- 3An upstream firewall may block outbound HTTPS from the box; the box only connects outward, no inbound connection is needed.
- 4Open the Health page in the panel: pending timestamp days and NTP drift are shown there.
- 5If guest sign-in works, records are being collected; reports resume by themselves when the platform link returns.
- 6If it persists, write to us with your device id.